The Concept and Practice of Total Quality Management in Islamic Educational Institutions

Abstract

This research aims to understand the concept of total quality management and how it is practiced in Islamic educational institutions as an effort to improve the quality of education. The research stages were carried out by collecting literature sources, both primary and secondary. This research classifies data based on a qualitative research approach. The result of this research is that total quality management is an approach in improving quality systematically using many dimensions and has been widely applied by many companies with the aim of improving performance such as quality, productivity, and productivity. The aim is to improve performance such as quality, productivity and profitability. The practice in educational institutions is to realize the following principles: customer focus, process improvement, and total involvement.