Decision-Making In Improving Service Management Of Ma'had Al-Jami'ah UIN Datokarama Palu

Abstract

Education has a very strategic role in developing and improving the quality of human resources. As stated in the Law of the Republic of Indonesia Number 20 of 2003 concerning the national education system. Improving and developing the quality of education is influenced by the existing management system, therefore making the right decisions has an impact on improving the quality of education in Indonesia. Improving service management at Ma'ahad Al-jami'an UIN Datokarama Palu is influenced by a decision-making system by the director or leadership. In making decisions at an agency, there are several models used, namely the prescriptive model and the descriptive model. The two models are the main aspects of the decision-making system. Making the right decision can improve service management in an existing agency.